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Accessibility Information & Statement

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Accessible Information Standard Statement

What is the Accessible Information Standard?

The accessible information standard is a new information standard for implementation by all organisations that provide NHS or adult social care, which include GP surgeries and NHS Hospitals.

What do we mean by accessible information?

We know that not everyone communicates in the same way; for example some people read using braille or need to larger print, and others will use sign language or audio recordings.  We need to ensure that we communicate with you in a way that meets your individual needs.

What does it aim to do?

The standard aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand and professional communication support if they need it.

Which patients does it apply to?

The Standard applies to all patients and service users who have information and/or communication needs relating to a disability, impairment or sensory loss.  It also applies to parents and the carers of patients/service users who have such information and/or communication needs where appropriate.  Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and/or visual loss, people who are deaf/blind and people with a learning disability. However this list is not exhaustive.

What are GP surgeries required to do?

The standard tells organisations how to make information accessible to patients, service users and their carers and parents.  This includes making sure that people get information in different formats if they need it, such as large print, easy read and via email. 

The standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language interpreter, deafblind manual interpreter or an advocate.  As part of the standard organisations that provide NHS or social care must do five things.  They must:

  1. Ask people if they have any information or communication needs, and find out how to meet their needs
  2. Record those needs in a set way
  3. Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so.
  5. Act to make sure that people get information in an accessible way and communication support if they need it.

What impact will the standard have?

Successful implementation of the Standard aims to lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the Standard’s scope.

It should lead to improvements in patient satisfaction and experience, patient safety, outcomes (for example an earlier diagnosis and treatment of a condition) and patient’s ability to self-care and adhere to clinical and medical advice.

The Standard is expected to benefit both patients and organisations, for example by reducing ‘did not attend’ (DNA) rates.  For instance, the 2013 Action on Hearing Loss report, ‘Access all Areas?’ Included the statistic that 14% of people with hearing loss had missed an appointment due to not hearing their name being called in the waiting room.  There are an estimated 10 million people with hearing loss across the UK, if 14% of them have missed an appointment due to not hearing their name being called, that is 1.4 million missed appointments.

Other benefits include improved health and wellbeing amongst patients in the key affected groups due to increased take up of early intervention and prevention opportunities as part of national programmes (for example NHS Health Checks and ‘flu vaccination), ability to participate in decision making and improved compliance with treatment/medical advice.

Our surgeries approach to implementing the standard

At  BG HEALTH  we want to make sure that we are communicating with you in a way that is easy for you and that you can understand.  As a Practice, we are currently working towards the Standard and identifying those patients with information and communication needs.

We will do our best to ensure that your needs are met and with your permission record this in your file and share the information with other NHS and adult social care providers.

We will ask new registered patients about their specific needs on our registration form.

For existing patients, our staff will routinely ask when you visit.  Please help us to communicate effectively with you by making us aware of your specific needs.

Did you know that…?

We have a hearing loop at the premises and can give you information about setting up text relay telephone support.

How to register your accessible information needs

You can download the accessible information needs questionnaire to complete at home and then give to the surgery reception staff or when you next visit the surgery ask for a copy of the questionnaire from reception.

If you need help filling out the form please let us know.

Further information is available

More information on the Accessible Information Standard can be found on the NHS England website http://www.england.nhs.uk/accessibleinfo

You can view an Accessible Information Guide in Easy Words and Pictures or you can watch a video in British Sign Language (BSL) or listen to an audio recording.



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